Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Syntalia Limited ("Syntalia," "we," "our," or "us") regarding your use of our voice AI services, website, and related applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Service Description

Syntalia provides voice AI technology services designed for the hospitality industry, including:

• Automated voice assistants for hotels and restaurants
• Reservation and booking management systems
• Customer service automation
• Voice data analytics and reporting
• Integration services with hospitality management systems

Our Services are primarily designed for business use by hospitality providers in New Zealand and internationally.

User Accounts and Registration

Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access

Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Acceptable Use Policy

Permitted Uses

You may use our Services for legitimate business purposes, including:

• Managing hotel and restaurant reservations
• Providing customer service to your guests
• Analyzing voice interaction data for business insights
• Integrating with your existing hospitality systems

Prohibited Uses

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Use our Services for fraudulent or deceptive purposes
• Reverse engineer or attempt to extract our proprietary technology

Payment Terms

Subscription Fees

Our Services are provided on a subscription basis. Fees are charged in advance and are non-refundable except as required by law.

Payment Processing

• Payments are processed through secure third-party providers
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension
• All fees are exclusive of applicable taxes

Price Changes

We reserve the right to modify our pricing with 30 days' written notice. Continued use of our Services after price changes constitutes acceptance of the new pricing.

Intellectual Property Rights

Our Rights

Syntalia retains all rights, title, and interest in our Services, including:

• Voice AI technology and algorithms
• Software, applications, and platforms
• Trademarks, logos, and branding
• Documentation and training materials

Your Rights

You retain ownership of your business data and content. By using our Services, you grant us a limited license to process your data as necessary to provide our Services.

Data and Privacy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points include:

• Voice recordings are processed to provide and improve our Services
• Personal data is protected with industry-standard security measures
• You have rights to access, correct, and delete your personal information
• We comply with applicable privacy laws including New Zealand Privacy Act 2020

Service Availability and Support

Uptime and Reliability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability.

Customer Support

We provide customer support during New Zealand business hours. Support response times may vary based on your subscription level.

Limitation of Liability

To the maximum extent permitted by law, Syntalia's liability for any claims arising from or related to these Terms or our Services is limited to the amount you paid for our Services in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

Disclaimers

Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we strive for accuracy, we do not warrant that our voice AI technology will be error-free or meet all your business requirements.

Termination

Termination by You

You may terminate your account at any time by contacting our support team. Termination does not entitle you to a refund of prepaid fees.

Termination by Us

We may suspend or terminate your access to our Services if you violate these Terms, fail to pay fees, or for other legitimate business reasons.

Effect of Termination

Upon termination, your right to use our Services ceases immediately. We may delete your account data in accordance with our data retention policies.

Governing Law and Disputes

These Terms are governed by New Zealand law. Any disputes will be resolved in the courts of New Zealand, and you consent to the jurisdiction of such courts.

We encourage resolving disputes through direct communication before pursuing legal action.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our Services. Your continued use after changes constitutes acceptance of the updated Terms.

Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Syntalia regarding our Services.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.